Delivery deadlines and warranty
Our regular deadlines for shipping your order are up to five (5) business days after our receipt of payment in Canada.
For parcels destined for countries other than Canada, current Canada Post fares will be adjusted according to the order and destination. The delivery times for your order are from 3 to 20 working days after receipt of payment depending on the choice of transport you make.
We guarantee deliveries with tracking. If you choose the option without tracking, you will not be able to request a replacement shipment if you do not receive your package.
We cannot be held responsible for delays in delivery by postal services.
Package not received
If you have not received the package on time, write to us at firstname.lastname@example.org. We will track the package for you.
Customs and entry fees in your country
For orders placed outside of Canada, the costs related to customs fees and taxes will be charged to the customer if applicable.
Exchange or return
Please verify the condition of your order at the time of delivery. Notify us within 3 business days of receiving your package if you have a claim.
For refunds, only the price of items purchased and returned in good condition will be refunded, provided they have not been used and they are returned in their original packaging. All shipping and return costs will be borne by the customer.
In case of errors in the shipping of the order, Béké-Bobo agrees to refund the customer or exchange items. In this case, the shipping and return costs will be refunded to the customer, with proof of the error. The refund will be done after receiving the items at our workshop.
Our products are warranted for defects in seams or seams within 12 months from the date of purchase. We repair or exchange the defective product at our discretion after receiving the product at our workshop. We return the repaired or exchanged product at our expense. Our warranty excludes normal wear and tear, discolouration caused by whitening agents, stains, tears, burns or cereal pouches from our therapeutic bears or bags that have been in contact with any liquid, body fluid or other.